Refund policy

Returns and refunds

We want you to love your Nono Problemo prints and tees. If something is not right, we will sort it.

Changed your mind?

You can cancel your order within 14 days of the day you receive it. You do not need to give a reason. Tell us by email within those 14 days. Then send the items back within 14 days of telling us.

Condition

Please return items unused and in their original packaging.

  • Prints: undamaged, with no creases, dents or marks. Send them back in the tube or board-backed envelope they came in.
  • T-shirts: unworn, unwashed, with tags still on.

You can handle items as you would in a shop. If an item comes back used or damaged, we may reduce the refund to cover the loss in value.

Return postage

  • Change of mind: you pay for return postage. Please use a tracked service. We cannot refund items lost on the way back to us.
  • Faulty, damaged or wrong item: we pay. We will send you a prepaid label or refund your postage.

Refunds

We refund within 14 days of receiving your return. If you have shown us proof of posting, we may refund sooner. Refunds go back to your original payment method. If you return a whole order, we also refund the standard delivery charge. We do not refund the extra cost of any faster delivery you chose.

Damaged in transit or faulty

Please email us as soon as possible, ideally within 7 days of delivery, with your order number and photos of the item and packaging. We will send a replacement or a full refund, your choice. This does not limit your legal rights. Under the Consumer Rights Act 2015 you can still claim for faulty items after this time.

Large prints (A2, A1, A0)

We print these to order. You can return them for a change of mind in the same way as any other item.

Exchanges

Want a different size or design? Return the original for a refund and place a new order. That way you get your new item fastest. If it is a straight swap because of our mistake, we will cover all postage.

How to start a return

  1. Email help@nonoproblemo.com with your order number and what you are returning.
  2. We reply with our returns address and any instructions.
  3. Pack the item carefully and send it back.
  4. We email you once your refund is on its way.

Your rights

This policy does not affect your statutory rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

Questions?

Email help@nonoproblemo.com. We reply within 1 to 2 working days.

Nono Problemo is a trading name of Swelly Ltd, registered in England and Wales, company no. 16148330.